About the job
Full details, eligibility and the selection process are available on the company's careers page.
Quest Global
Production Support
Posted 1 week ago
- Experience
- Any experience
- Job type
- Full-time
- Work mode
- On-site
Interview prep · Technical Support
How to prepare for this interview
Support interviews look for clear communication, a calm and methodical troubleshooting approach, and solid basics in networking, operating systems and the company's product. Expect role-play scenarios with an upset customer.
Typical selection process
-
1
Aptitude and communication
An aptitude test plus a written or spoken English assessment, such as an email-writing task.
-
2
Technical round
Networking, operating systems, basic SQL and troubleshooting scenarios.
-
3
Role-play
Handle a mock customer call or chat for a product issue.
-
4
HR
Shift timings, rotational weekends, notice period and salary.
Rounds vary between companies. Quest Global may combine or skip some of them.
Skills to brush up on
- Troubleshooting methodology
- Networking basics (DNS, DHCP, TCP/IP)
- Windows and Linux administration
- Basic SQL
- Ticketing tools (Zendesk, Freshdesk, ServiceNow)
- Written and verbal communication
- ITIL basics (incidents, SLAs)
- Customer empathy
Likely interview questions
Open a question to see what the interviewer is looking for.
01 A user says "the internet is not working". How do you troubleshoot?
How to answer:
Work layer by layer: cables or Wi-Fi, IP address (
ipconfig), ping the gateway, ping an IP on the internet, then DNS (nslookup), then the browser or proxy.
02 What does DNS do, and what is the difference between DHCP and a static IP?
How to answer:
DNS turns domain names into IP addresses. DHCP assigns IP settings automatically; a static IP is configured by hand and stays fixed.
03 What is the difference between TCP and UDP?
How to answer:
TCP is connection based and reliable (web, email); UDP is faster and connectionless (video calls, DNS lookups).
04 Explain an SLA and the difference between an incident and a problem.
How to answer:
An SLA is the agreed response or resolution time. An incident is a single disruption to fix quickly; a problem is the root cause behind repeated incidents.
05 How do you check why a Windows or Linux machine is running slowly?
How to answer:
Task Manager or
top for CPU and memory, check disk space, startup programs and recent updates, and look at event logs or system logs.
06 Write a SQL query to find all tickets opened by a customer in the last 7 days.
How to answer:
SELECT with a WHERE on the customer and a date condition such as
created_at >= NOW() - INTERVAL 7 DAY, ordered by date.
07 What are common HTTP error codes and what do they tell you?
How to answer:
400 is a bad request, 401 and 403 are auth issues, 404 is not found, 500 is a server error, 502 and 503 mean an upstream or service is unavailable. They tell you where to look.
01 An angry customer says they will cancel their subscription. Handle the call.
How to answer:
Let them finish, acknowledge the frustration, summarise the issue, give a concrete next step and timeline, and follow up as promised.
02 You cannot solve an issue within the SLA. What do you do?
How to answer:
Escalate early with complete notes, keep the customer updated on progress, and do not go silent.
03 Write a reply email explaining a known bug without a fix date yet.
How to answer:
Apologise briefly, explain the impact in plain words, offer a workaround if one exists, and say when you will update them next.
01 Tell me about yourself.
How to answer:
Keep it under two minutes: who you are, what you have built or studied that fits this role, and why you applied here. Skip personal details unless asked.
02 Why do you want to join our company?
How to answer:
Mention something specific: a product they ship, the tech they use, or the kind of customers they serve. Generic praise ("good brand, good growth") sounds rehearsed.
03 What are your strengths and weaknesses?
How to answer:
Back each strength with a short example. For the weakness, pick a real one that does not block the role and say what you are doing about it.
04 Are you comfortable with the location, shift timings and work mode?
How to answer:
Answer honestly. If you have a constraint, say it now rather than after the offer, and mention any flexibility you do have.
05 Do you have any questions for us?
How to answer:
Always ask one or two: what the first 90 days look like, how the team is structured, or how performance is reviewed. Avoid asking only about leave and salary.
06 Walk me through your final year project.
How to answer:
Explain the problem, your exact contribution, the tech you chose and why, and one thing that went wrong and how you fixed it. Interviewers dig into this, so know every line you claim.
07 You have no work experience. Why should we hire you?
How to answer:
Point to proof of effort: projects, internships, certifications, open source or competitive coding. Show that you learn fast and can take feedback.
08 Are you willing to sign a service agreement or relocate?
How to answer:
Many campus and fresher roles include a bond or training period. Read the terms before the interview so you can answer clearly.
09 Where do you see yourself in three to five years?
How to answer:
Show ambition within the field: owning features, mentoring juniors, going deeper in a technology. Avoid saying you plan to leave for higher studies soon.
Resume tips for this role
- Mention support metrics: CSAT scores, tickets resolved per day, SLA adherence.
- List the tools you have used (ticketing, remote desktop, Active Directory, monitoring).
- Certifications like CCNA, CompTIA A+ or ITIL Foundation help you get shortlisted.
- Highlight languages you speak. Regional language skills are valued in support roles.
Free resources to study
This guide is written by the JOB_SPOT_360 team from common interview patterns for this kind of role. It is not provided by Quest Global, and the actual questions may differ.
Frequently asked questions
Can freshers apply for the Production Support role at Quest Global?
Yes. The role accepts candidates with Any experience of experience, so freshers can apply.
What is the salary for this job?
Quest Global has not disclosed the salary. You can ask about it during the HR round.
Where is the job located? Is it remote?
This is an on-site role. Check the official listing for the office location.
What is the last date to apply?
No deadline is listed. Openings like this can close once enough applications come in, so apply early.
How do I apply?
Select "Apply on company site" on this page. It opens Quest Global's official careers page, where you submit your application. JOB_SPOT_360 does not collect applications and never charges a fee.